Standard shipping is FREE for all retail orders totaling $75.00 or more! Flat rate of $7.50 shipping applies to orders under $75.00.
Return Policy
for
Self Defense Products & Hidden Cameras
Here at OWN DEFENSE, our number one priority is customer service and customer satisfaction. We offer a 100% customer satisfaction guarantee.
Return Policy - We offer a 30-day money back guarantee on our Self Defense items only. If you are not fully satisfied, you may return your order within 30 days of receipt. We only ask that you follow our guidelines when doing so. We do not pay for return shipping. (Exception: if item is defective). Refunds are contingent upon inspection of item(s) once we receive it. Please allow 7-10 days for processing returns. Only items with warranties can be returned outside 30 days (see warranty policy below).
If you need to return an order, please read the following:
Contact us by email for an RMA (Return Merchandise Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. The RMA number must be on your return shipping label. If it is not, your package may be refused and sent back to you. We get samples from different companies and individuals all the time. If we accept/receive a package and it does not have an RMA number on the box, it gets set aside.
Returns - Must be postmarked within 30 days of delivery date. All delivery dates are kept on file here at OWN DEFENSE. If you are unsure of your delivery date, put your tracking number that we emailed you into the tracking mechanism at www.ups.com and you can confirm it.
IMPORTANT - The product(s) must be returned in resaleable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund. If you lost something that goes with your order, you can not return it.
You are responsible for the cost of shipping the item back to OWN DEFENSE. If you want to return it, you must pay for shipping the item yourself. # We cannot accept pepper sprays back unless we sent the wrong item or its defective, (State Laws) # There will also be a 20% restocking fee for any Non Defective Items that you want to return.
OWN - DEFENSE gives free shipping to orders that are $75.00 or more. If we gave you free shipping, this does not mean that the shipping was free. This just means that we did not charge you anything for the shipping. The cost of shipping your order to you, whether you paid for shipping or not, will be deducted from any refund given and you will also be charge a 20% restocking fee.
Videos - There will not be any refunds given for returned videos. If you are not happy with your video, you may still return it, but you will receive in store credit only. No refunds on videos.
Exchanges - We will happily exchange any of our products that you purchase for any reason. However, if you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged standard shipping cost of $7.50for UPS Ground to have the exchanged product shipped back to you. If a product is being exchanged due to a manufacturers defect, we will exchange that product for you and you will NOT be charged for shipping it back to you. We will also refund you for the cost of shipping the product back to us if the item is defective only.
Hidden Cameras Return Policy
Hidden Cameras - All our hidden nanny cameras are special order items and are NOT subject to cancellations or returns. Due to the nature of this product line, returns for hidden nanny cameras will only be accepted if the camera has a manufacturers defect, or if it is damaged upon shipment to the customer. In which case the product will be repaired or replaced, and shipped back to the customer. All returns must be authorized by OWN - DEFENSE before product(s) is returned. All products must be returned in the original packaging.
*Special exceptions may be made on a case by case basis determined by Own Defense. In this event, returns are subject to deductions for shipping cost plus a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Own Defense.
*Any return must be authorized by a representative of Own Defense and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Own Defense. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.
WARRANTY POLICY - Items that have a warranty will state so on our website, or on the package of the item. Any item that does not state a warranty on our website or on the packaging is only warranted for 30 days. Warranty replacements will be fulfilled for MANUFACTURER DEFECT only. Wear and tear, customer misuse, etc. does not qualify for a warranty replacement. Items being return under warranty MUST be returned with original packaging, accessories, instruction manuals/pamphlets, etc. Failure to do so will result in warranty being voided and not fulfilled. Products being returned under warranty will be thoroughly inspected for the specified manufacturer defect, wear and tear and/or customer misuse, and replaced accordingly. If the item returned does not qualify for a warranty replacement, we will notify you of such, and provide options for returning item back to you or for us to dispose of the item here. Refunds will not be given under warranty.Items that do not have a warranty cannot be returned outside 30 days of receipt. If you are needing to return an item to us under warranty, please follow the return policy guidelines above.
You are responsible for the cost of shipping the item back to OWN - DEFENSE. If you want to return it, you must pay for shipping the item yourself. If, however, we make a mistake on your order, we will reimburse you the cost of shipping your order back to us via Ground or Standard only. No Overnight or Express methods will be reimbursed. We will reship your order the same way we shipped it to you initially at no additional charge. This makes it fair to all concerned.
Please send your return via UPS or FED EX since these methods are easily trackable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customers responsibility to make sure the return gets to OWN - DEFENSE.
